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General terms and conditions

1) Introduction

These general terms and conditions ("Terms") govern your access to and use of our services, software, platforms and websites (collectively, the "Services"). These Terms constitute a legally binding agreement between the legal entity using our Services ("User" or "you") and Lemon Squeeze, doo, Ljubljanska cesta 27, 4260 Bled, registration number: 9709614000, tax number: SI 32648383 ("Provider", "we", "us" or "our"). By accessing or using the Services, you acknowledge that you have read, understood and agree to be bound by these Terms, including all policies and guidelines set forth in them or otherwise communicated by us.

Please note that these Terms may be updated or modified from time to time. Any changes will be effective immediately upon posting of the updated Terms on our website. Your continued use of the Services following such changes constitutes your agreement to such updates. If you do not agree to these Terms or any updates to them, you may not access or use our Services.

For purposes of these Terms, "you" means the individual accessing or using the Services, or the legal entity on whose behalf the individual is accessing or using the Services. If you are accessing or using the Services on behalf of a legal entity, you represent that you have the appropriate authority to bind such entity to these Terms and that such authority is in compliance with applicable rules and regulations.

Your use of our Services is also subject to our Privacy Policy, available at https://lemon-squeeze.tech/privacy-policy/ , which describes how we collect, use and protect your information. 

2) Description of services

The provider offers services focused on the development, implementation and maintenance of advanced digital solutions in the fields of computer vision, artificial intelligence and smart systems for real-time surveillance and analytics. These services enable a comprehensive overview of what is happening in space, the detection and processing of data from video recordings, which allows clients to more effectively manage, control and make decisions in various environments.

With the help of its products such as VisioPark, mCMS and MOVR, the provider provides comprehensive support in the field of digital surveillance and online content management.

VisioPark is an innovative solution for digital monitoring of parking lot occupancy, vehicle type recognition, and detection of irregularities and violations. The system uses advanced computer vision algorithms that enable real-time monitoring of vehicles and people, measurement of parking space occupancy times, and automatic notification of operators about detected events. With advanced alarms and the ability to connect to smart devices, the system provides a higher level of security and transparency. VisioPark thus enables clients to improve parking lot management, reduce violations, and use available space more efficiently.

mCMS is an advanced digital content management system that enables the creation, editing and management of diverse online content and digital experiences. The system supports multi-site management, which makes it easy to manage multiple websites. It allows subscribers to prepare and publish content in multiple languages ​​and easily switch between them in both the administrative and public parts of the website. With a unified administration, flexible integration and a modular approach, mCMS gives subscribers complete control over their websites.

MOVR is a modern virtual tour solution that allows users to interactively explore spaces in high definition. With support for virtual reality (VR) and the use of advanced technologies, the system provides an immersive user experience.

The services provided by the Provider include (but are not limited to):

  • providing tools for analytics, reporting and data visualization, allowing clients to gain insight into parking space usage, traffic optimization, capacity planning and more effective decision-making,
  • management of digital materials and media content, including the establishment of advanced media libraries for the efficient organization, storage and use of image, video and other digital material,
  • establishment, development and implementation of digital systems for monitoring and managing parking spaces and other outdoor areas, based on the use of computer vision, artificial intelligence and data analytics,
  • real-time detection and processing of parking occupancy data, including measuring the occupancy time of individual parking spaces, monitoring traffic and identifying vehicles within the controlled area,
  • identifying and dealing with parking irregularities or violations, such as parking in inappropriate places, exceeding the permitted parking time, parking of unauthorized types of vehicles or using the parking lot in violation of certain rules,
  • consulting, planning and technical support in the implementation of digital solutions for occupancy monitoring, vehicle and people control, integration with existing systems and long-term maintenance of system operation,
  • development and implementation of interactive digital presentations and virtual tours.

The Provider undertakes to provide the services in accordance with applicable legislation, professional standards and best practices in the field of information technology. The services will be tailored to the specific needs and requirements of the users, whereby the Provider will take into account applicable regulations and industry security standards.

By using the Provider's services, Users agree to comply with all applicable terms of use, including all restrictions and requirements set forth in these Terms of Service. Further information about specific services, their use and restrictions is available on the Provider's website or by contacting the Provider directly.

3) Access to services

Access to the services offered by the Provider is governed by these Terms of Service. Users can access the services and communicate with the Provider via the email address info@lemon-squeeze.si.

Users must comply with all technical requirements, security protocols and instructions of the Provider required to access and use the services. Any misuse of the services, violation of security protocols or failure to comply with the Provider's instructions may lead to restriction of access or termination of access to the services without prior warning and without refund of any payment already received.

In case of any problems accessing the services, technical issues or need for support, users may contact the Provider via the email address provided above. The Provider undertakes to respond to all inquiries within a reasonable time and to do its best to assist in resolving any problems.

Users acknowledge and agree that access to certain services may be limited due to geographic location, legal compliance requirements, or other objective circumstances. The Provider reserves the right to change, upgrade, or discontinue any service or parts thereof without prior notice, subject to applicable law and the rights of users.

4) User Obligations

Users of the services offered by the Provider are obliged to comply with the following obligations:

  • compliance with rules and instructions: Users must comply with all rules and instructions for using the services provided by the Provider, including security procedures and technical requirements.
  • Ensuring accuracy of data: When registering or using the services, users must provide accurate and complete information. Any changes to relevant data must be communicated to the Provider within a reasonable time.
  • Responsible use of the services: Users undertake not to use the service in a manner that could harm the Provider, other users or third parties. This includes, among other things, avoiding actions that could pose a security risk, such as spreading malware or carrying out attacks on the services. Users may also not use automated systems or programs to collect data from the service without the prior written consent of the Provider.
  • Compliance with the law: use of the services must comply with all applicable laws and regulations. Users undertake not to perform any actions that are illegal or violate the rights of the Provider or third parties.

The Provider reserves the right to take appropriate action in the event of a breach of these obligations by users, including limiting access to the services, terminating user accounts, or taking legal action. Users may be liable for any damages resulting from their failure to comply with these obligations.

5) Intellectual property

All intellectual property rights in connection with the Services, including software, content, trademarks, logos, documentation, reports, graphic material and all other materials created or owned by the Provider, are and remain the exclusive and permanent property of the Provider, regardless of geographical location.

Users undertake not to (the list is not exhaustive):

  • copy, modify, display, distribute, adapt or create derivative works based on the Services or any part thereof, except as expressly permitted under these Terms.
  • use trademarks, logos or other distinctive signs of the Provider without the prior written consent of the Provider.
  • remove or alter any copyright, trademark or other intellectual property rights notices included in the Services or accompanying materials.

Any unauthorized use of the Services or Materials that infringes the intellectual property rights of the Provider or third parties may be considered by the Provider as a violation of these Terms of Service and may lead to legal action, including claims for damages and/or termination of access to the Services.

The Provider reserves the right to change, upgrade or remove any part of the Services or related materials without prior notice, subject to applicable legal provisions and obligations to users. Users acknowledge that the Provider assumes no responsibility for updates, changes or discontinuation of any part of the Services, except as expressly provided in these Terms or in additional agreements.

6) Security and confidentiality

As part of our services, we are committed to ensuring a high level of security and confidentiality of your data. To this end, we implement appropriate technical and organizational measures to protect against unauthorized access, loss or damage to data. This includes the use of encryption, secure protocols and regular checks of security systems. Confidential information exchanged during the provision of services remains confidential, unless expressly provided otherwise by law or necessary for the provision of services.

7) Protection of personal data

Users are obliged to provide the Provider with personal data that is necessary for the provision of the service. This includes, but is not limited to, the names, surnames, email addresses and contact details of the persons responsible at the Provider for communication and execution of the contract represented by these Terms.

The provider will process the specified data for the purpose of: 

  • provision, implementation and billing of services ordered by the user, 
  • establishing and maintaining communication with the client regarding the provision of services, 
  • technical support, troubleshooting and ensuring system operation, 
  • ensuring compliance of the Provider's operations with applicable legal requirements, protecting the rights, interests and safety of the Provider, subscribers and service users.

In the event that personal data changes, the client must notify the supplier of the change within 30 days of its occurrence, in writing to the e-mail address info@lemon-squeeze.si or by post to the address: Ljubljanska cesta 27, 4260 Bled or via the Provider's website. The Provider will take into account the change of data no later than 15 days from the date of receipt of the written notification. 

8) Feedback and improvements

Users are encouraged to provide the Provider with feedback on the use of the Services, including suggestions for improvements or changes. Such feedback is considered non-confidential (with the exception of personal data) and the Provider reserves the right to use it freely without obligation to the User. The Provider reserves the right to improve or change the Services based on the feedback received, and undertakes to communicate any significant changes to the Services or Terms of Use to the Users in accordance with the applicable Terms.

9) Limitations of liability

The Service Provider shall not be liable for any damages that may arise from the use or inability to use the Services, including loss of data, business losses or business interruption, except as expressly provided by law. The Provider's liability is limited to the maximum extent permitted by applicable law and will in no event exceed the amount actually paid by the User for the Services during the period to which the claim relates.

10) Termination of services and notice periods

The contract for the use of services, which is represented by these Terms and Conditions or a separately concluded written contract, may be terminated by the User or the Provider based on a written termination sent via email or via the user interface, if the Provider has enabled this option. A notice period of thirty (30) days must be observed to cancel the contract. The User must state the reasons for terminating the contract when canceling. In the event of termination by the Provider, the Provider will notify the User of the termination and state the reasons for it. Both parties are obliged to act in accordance with the agreed procedures for terminating the use of services upon termination of the services, including the settlement of all financial and other obligations.

11) Changes to the Terms

The Provider reserves the right to update and change these Terms of Use from time to time without prior notice to users. Changes will be effective immediately upon publication on our website or upon other notice to users, depending on the nature of the change. In the event of major changes or changes that significantly affect the rights of users, the Provider will make every effort to notify users in advance, either via email, a posting on the website or another appropriate communication channel.

Users are required to regularly review these Terms and Conditions to be aware of any changes. Continued use of the Services after the posting of changes or after receiving notice of changes means that the User accepts and agrees to the changed terms and conditions. If the User does not agree with the changes, he/she has the right to stop using the Services.

In the event that changes are the result of new legislation or a court decision, these changes will be implemented as soon as possible to ensure compliance with the legislation or court decision. In such cases, it may not be possible to provide prior notice.

For any changes that significantly affect the way the services are used or the rights and obligations of users, the company will make every effort to ensure that users have the opportunity to express their opinions or reservations before the changes become effective.

Any changes to these terms will be noted with the date of the last update at the top of the document, making it easier for users to track changes. 

12) Dispute resolution

In the event of any dispute, controversy or claim arising out of or in connection with these Terms, including questions relating to their validity, breach or termination, as well as any disagreement regarding the interpretation or implementation of these Terms, the parties undertake to resolve the dispute amicably. If the dispute cannot be resolved amicably within a reasonable time, which may not exceed 30 days from the date on which one of the parties notifies the other of the dispute, such dispute shall be submitted for resolution to the competent court in Kranj.

13) Final provisions

This section covers various provisions that have not been specifically addressed in previous chapters of the Terms and Conditions, and serves as a supplement to the basic rules governing the relationship between the Provider and the User.

Independence of provisions 

If any provision of these Terms of Business becomes invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of this Agreement, which shall remain in full force and effect.

Failure to exercise rights 

Neither party will be deemed to have waived any right by not exercising such right. The delay or failure of the Company to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision.

Amendments and supplements

The Provider reserves the right to amend or supplement these Terms and Conditions in accordance with the procedure set out in the section on amendments to the Terms and Conditions.

Applicable law

These terms and conditions and all agreements between the User and the Provider shall be interpreted and governed in accordance with the laws of the Republic of Slovenia.

Notifications

All notices, requests, demands and other communications between the parties shall be deemed to have been duly delivered when sent by email, by return receipt requested, or delivered in person to the address designated by the party for this purpose.


In Bled, on January 1, 2025